we are sedes research (Center for Service Design Research) at the University of Applied Sciences Cologne. For many differnet regional as well as international companies we are analysing and (re) designing service processes. We try to make service better and to satisfy customers.
Here you can help us!!!! Take part in our surveys and tell us your opinion and experctations concerning service.
In our community sedes
your will find more information about the research center and all our surveys. We are thankful about every new member and happy to answer your questions concerning service design.
Current survey: "International Service Cultures"
The sedes team